Return PolicyUpdated 4 months ago
- Easily Initiate Requests: Exchange and return requests can be made effortlessly using our online portal. Just click Here and input your order number along with your email.
- Flexible Timeframe: You have a generous 30-day window from the delivery data to make any returns or exchanges.
- Timely Returns: Ensure that items reach TLF within 14 days of receiving the return mailing label. Remember, return labels expire after 14 days.
- Quality Check: Please ensure all items are in pristine condition, undamaged, unworn, and unwashed, with their original hang tags still attached.
- Hassle-Free Policy: Simply initiate your return within 30 days of delivery through our user-friendly returns portal.
- Shipping Assistance: We cover shipping costs for your first return within the United States. Subsequent returns from the same order will require you to cover the shipping fees.
- Global Returns: International customers can also enjoy our flexibility return policy within 30 days of delivery, though additional shipping fees may apply.
- Military Returns APO/FPO/DPO: Please note that the customer is responsible for covering the return shipping costs.
- Outlet Exclusions: Please note that items from our outlet section are final sale and cannot be returned or exchanged.
- Efficient Exchanges: Exchange orders are processed promptly upon receipt and approval of returned items.
- Processing Time: Please allow up to 10 business days from the date we receive it for our returns team to process your return order.
- During peak seasons or promotional periods, processing times may be longer (10-15 business days) due to volume.
- Quality Assurance: Exchanged items must meet our quality standards, being undamaged, unworn, and unwashed, with all original tags intact. Items not meeting these criteria may be subject to a restocking fee.
- Guideline Adherence: We reserve the right to refuse returns or exchanges that do not comply with these guidelines, ensuring fairness and consistency for all our customers.