New Members: Start at Silver Tier Status (0–1,499 PTS)—upon activation of your New RLM VIP Membership, your actions unlock 250 FREE BONUS PTS to jump-start your journey.Already Have An Account & Part Of The Legacy Loyalty Program? Legacy Members are

New Members: Start at Silver Tier Status (0&#x2013;1,499 PTS)&#x2014;upon activation of your New RLM VIP Membership, your actions unlock 250 FREE BONUS PTS to jump-start your journey. Already Have An Account &amp; Part Of The Legacy Loyalty Program? Legacy Members are as good as gold. Your long-standing patronage means the world to us and puts you and your needs at the top of our priority list. No Need for a Legacy Member to start completely over. Your new onboarding process should be the fastest and easiest out of all New RLM VIP Members. In all likelihood, you will only have 1-2 actions to complete before you activate your New RLM VIP Membership due to having these potentially covered under your Legacy Membership. Any unused PTS in your Legacy Account, Cash Coupons, or Unused Rewards will automatically be grandfathered into the New RLM Program. Based on your current unused Legacy PTS, they will place you in the NEW RLM Tier that aligns with your current point total. Everyone must complete the 4 RLM actions, including your New Performance &amp; Style Profile, to unlock your 250 FREE BONUS PTS. Your Unused PTS And Any Cash Coupons (if Applicable) Move Forward. Your NEW RLM Journey Starts Now.

What Tier Do I Start In, And What Happens To My Past Orders If I Am A Legacy Loyalty Member?

Give It A Few Minutes. Your Rewards page shows exactly what’s done and what’s left.4 Actions. Each Checkmark = A Step Completed. Upon Completing The 4 Actions, Claim Your 250 FREE PTS & You Are GTG. Still showing incomplete steps or missing Bonus PTS

Give It A Few Minutes. Your Rewards page shows exactly what&#x2019;s done and what&#x2019;s left. 4 Actions. Each Checkmark = A Step Completed. Upon Completing The 4 Actions, Claim Your 250 FREE PTS &amp; You Are GTG. Still showing incomplete steps or missing Bonus PTS after 24 hours? Contact us, and we&#x2019;ll get you squared away.

I Completed All The Activation Steps. When Does It Unlock My New Membership & Perks?

tlfapparel

NEW & LEGACY LOYALTY MEMBERS

REWARDS LOYALTY MEMBERSHIP FAQs

What does TLF stand for?

Quality Commitment

Do you offer warranty on your products?

What is Gym-to-Street wear?

Product Care

When are you restocking items?

Submit a Data Subject Access Request

GENERAL INFORMATION

How do I create an account?

How can I reset my password?

How do I update my personal information?

How can I view my order history?

Can I save multiple shipping addresses?

How do I delete my account?

How can I unsubscribe from marketing emails?

What should I do if I can't log in to my account?

ACCOUNT MANAGEMENT

How can I find a specific product?

How do I know if an item is in stock?

Will an out-of-stock product be restocked?

How can I find product sizes, dimensions, or specifications?

Do you offer product warranties?

Size Chart

PRODUCTS AND AVAILABILITY

What payment methods do you accept?

Do you offer installment payments, and how do Klarna, Afterpay, and Shop Pay work?

How Do Discount Codes and Gift Cards Work?

PAYMENTS AND PRICING

I have placed an order, but have not received a confirmation email. What should I do?

How do I edit my order?

Promo Codes After Order is Placed

How can I track my order?

Do I need an account to shop on your website?

How do I cancel my order?

ORDERS

Shipping Policy

Do you offer free shipping?

My package says delivered, but I never received it. What can I do?

What are the countries that we DO NOT ship to?

How do I request a shipping address change?

International Shipping Policy

SHIPPING & DELIVERY

Return Policy

Refund Policy

My item was returned. When can I expect my refund?

Defective items

How do I request a return or exchange?

Do I need to pay for return shipping?

Do you offer free returns for International orders?

RETURNS & REFUNDS

How do I become a Brand Ambassador or Athlete?

What are the requirements to become a Brand Ambassador or Athlete?

Are you looking for more Brand Ambassadors or Athletes?

What perks come with becoming a Brand Ambassador or Athlete?

AMBASSADOR INQUIRIES

What Is The RLM Program?

What Are The NEW RLM Membership Tiers?

How Do I Join?

How Does The New RLM Program Work?

What Are The Free 4 Activation Steps?

Does It Cost Anything To Join?

Do I Have to Complete the Activation Steps in Order?

Not Ready to Join RLM?

THE RLM PROGRAM

What Is The “Good-To-Know” Disclaimer?

What’s My Birthday Perk & How Do I Qualify

What Is the Performance & Style Profile?

Can I Turn Off RLM Communications?

Can I Unlock The RLM Program and Perks Without the App?

What Is VIP Member-Only Pricing?

How Do I Receive Partner Perks?

How Do I Unlock Partner Perks?

What’s My TLF Anniversary Perk & How Do I Qualify?

Can I Edit My Profile At Any Time?

Where Can I Find My Reward Actions & Checklist?

What Happens to My Cash Coupon If I Return or Exchange Something?

THE RLM ESSENTIALS

Do I Need to Make a Purchase to Earn My First Points?

What Purchases Earn PTS?

How Many Points Do I Earn Per Dollar?

How Is My Tier Calculated—PTS or Dollars?

How Do Cash Coupons Work?

How Do I Redeem My PTS?

Do Cash Coupons Expire?

Can I Stack Coupons or Discount Codes?

How Long Do My Cash Coupons Last?

What Happens If I Don’t Use the Full Value of My Cash Coupon?

Do I Lose My PTS If I Pause Or Stop Shopping For A Period Of Time?

Can I Use Cash Coupons on Final Sale or Final Chance Items?

THE RLM POINTS PLAYBOOK