THE RLM ESSENTIALS
What Is The “Good-To-Know” Disclaimer?
Good To Know = Important Stuff.These “Good To Know” callouts highlight key RLM Program details, terms, conditions, and disclaimers.See one? Give it a quick read—it may answer or clarify questions about your membership, PTS, rewards, or benefits progr
What’s My Birthday Perk & How Do I Qualify
Birthday Love. The TLF Way. 🎂. Eligible RLM VIP Members get 150 FREE BONUS PTS on us. No action needed—we’ll automatically add the PTS directly to your account. And because your birthday deserves a fresh TLF fit, you can also unlock your Birthday Re
What Is the Performance & Style Profile?
It Helps Us Dial You In. This Quick Guided Profile Helps TLF Learn How You Train, Move, Live, And Shop.Allowing us to better personalize and recommend styles, fits, collections, colors, and Member perks around your needs and lifestyle.Plus, it helps
Can I Turn Off RLM Communications?
You Can—But You’ll Miss Out On Your Personalized VIP Membership Benefits.RLM is built around a personalized experience, so required email, SMS, and app notifications keep your VIP Membership active and help deliver your exclusive pricing, rewards, pe
Can I Unlock The RLM Program and Perks Without the App?
The Full VIP Experience Lives In The TLF App.Complete Steps 1–3 wherever you shop (desktop, laptop, tablet, or phone). But Step 4 is an App-only action, so download the TLF App and turn on notifications to complete all VIP Membership Activation Steps
What Is VIP Member-Only Pricing?
VIP Access. Exclusive Offers & Savings, Member-Only Pricing. More To Love.VIP Members-Only Pricing activates RLM VIP’s access to exclusive promotional offers on select must-have styles, exclusive rewards, perks, deals and steals, and benefits that ar
How Do I Receive Partner Perks?
Partner Perks Are Coming Soon—Don’t Blink. 👀. Active RLM VIP Members will get access to exclusive offers from TLF Preferred Partners, including:
How Do I Unlock Partner Perks?
Simple. Stay Active. Stay Connected. And Act Fast.Keep your RLM VIP Status active and your required messaging channels turned on so you don’t miss new Partner Perks when they drop.Some offers may be available for a limited time or while supplies last
What’s My TLF Anniversary Perk & How Do I Qualify?
Another Year Together. Another Reward. 🎉. Your TLF Anniversary marks the date of your first purchase as an RLM VIP Member—and we celebrate it with you every year. Eligible RLM VIP Members get 150 FREE BONUS PTS on us. No action needed—we’ll automati
Can I Edit My Profile At Any Time?
Absolutely. Your experience should evolve with you.Head to Account → Settings → Profile anytime to update your answers, preferences, performance and style profile, personal details, and more.The more up-to-date your profile, the better we can persona
Where Can I Find My Reward Actions & Checklist?
Everything’s Inside Your TLF Account Dashboard.Select Reward Actions from the left navigation or use the Reward Actions section directly on your dashboard. Both take you to the same earning opportunities. Select View All Actions to explore them all.
What Happens to My Cash Coupon If I Return or Exchange Something?
Don’t Worry—You Won’t Lose The Eligible Value.When you use a Cash Coupon on an order, the discount is spread proportionally across all eligible items based on their purchase value.If you return an eligible item, we’ll restore the portion of the Cash